How to Get Your Medical Records at City of Hope
City of Hope® recognizes your right to access, obtain a copy of or request to make a correction to your health information or medical records at City of Hope.
When you or your authorized representative or a third party (e.g., insurance company) request health information or medical records, we uphold strict guidelines adhering to state and federal privacy statutes when processing requests. All requests for health information or medical records are handled by our Health Information Management Services (HIMS) team.
Please be aware that City of Hope, by law, can only release information that you have specifically requested and authorized on your authorization form. If no specific direction was given, a Release of Information (ROI) specialist will reach out for clarification. Please click here to learn more on what you can expect when requesting your medical records.
Request Your Health Information Through Your Patient Portal or by Walk-In
MyCityofHope Patient Portal
You or your authorized representative may request your medical records via the patient portal MyCityofHope. For information on how to enroll in the MyCityofHope portal, refer to the FAQ page on MyCityofHope.org.
Walk-in requests are available at the following sites:
Walk-In: City of Hope® Cancer Center Duarte
Go to 1500 East Duarte Road, Duarte, CA 91010. The HIMS correspondence office is near the social work department, office 1221B.
Hours of operation: Monday through Thursday (8 a.m. to 4 p.m.) and closed for lunch (noon to 1 p.m.)
(626) 218-2446
If the office is closed on the day of your scheduled appointment, you may leave your completed authorization form in the drop-off box next to the HIMS correspondence office.
Walk-In: City of Hope Orange County Lennar Foundation Cancer Center
Go to 1000 FivePoint, Irvine, CA 92618. The HIMS correspondence office is on the first floor, within the diagnostic imaging department.
Hours of operation: Monday through Friday (8 a.m. to 4:30 p.m.) and closed for lunch (noon to 1 p.m.)
(949) 671-4275
Walk-In: City of Hope Atlanta Cancer Center
Go to 600 Celebrate Life Parkway, Newnan, GA 30265. The HIMS correspondence office is on the second floor.
Hours of operation: Monday through Friday (9 a.m. to 1 p.m.)
If the office is closed, you may leave your completed authorization form in the drop-off box right outside the HIM office
Walk-In: City of Hope Chicago Cancer Center
Go to 2520 Elisha Avenue, Zion, IL 60099. The HIMS correspondence office is on the first floor.
Hours of operation: Monday through Friday (8 a.m. to 4:30 p.m.)
If the office is closed, you may leave your completed authorization form in the drop-off box right outside the HIM office.
Request Your Diagnostic Imaging Results via Email
You can access now your diagnostic imaging results securely and conveniently via email. We offer the option of receiving your imaging results through Clearpath, a trusted platform for sharing medical images. Clearpath offers a faster and more secure way to receive your results, so you no longer need to keep track of CDs. To begin, simply create a Clearpath account and complete the identity verification process.
Use the links below to submit your request. Once your request has been processed, you will receive an email notification.
Please create your Clearpath account and submit your request today to receive your imaging results quickly, safely and without any stress.
In Addition, You May Contact Us By The Following Methods:
By Phone
California — (626) 218-2446
Chicago — (847) 872-6321
Atlanta — (770) 400-6100
Phoenix — (623) 207-3080
By Fax
California — (626) 218-8443
Chicago — (847) 746-6791
Atlanta — (770) 400-6937
Phoenix — (623) 207-3923
By Email
California — [email protected]
Chicago/Atlanta/Phoenix — [email protected]
By Mail
California
Health Information Management Services (ROI)
City of Hope
1500 East Duarte Road
Duarte, CA 91010
Chicago
Health Information Management Services (ROI)
City of Hope
2520 Elisha Ave
Zion, IL 60099
Atlanta
Health Information Management Services (ROI)
City of Hope
600 Celebrate Life Parkway
Newnan, GA 30265
Phoenix
Health Information Management Services (ROI)
City of Hope
14200 W. Celebrate Life Way
Goodyear, AZ 85338
Authorization Forms
If you have questions about the status of your request after submission, please call our HIMS department at the location you received services from. Please allow five working days to pass before requesting status.
Hours of operation: Monday through Friday (8:30 a.m. to 4:30 p.m.)
California — (626) 218-2446
Chicago — (847) 872-6321
Atlanta — (770) 400-6100
Phoenix — (623) 207-3080
Authorization to Use and Disclose Your Protected Health Information
Make a Correction to Your Health Information
If you find an error in your health information or medical records, you or your authorized representative must complete this Request for Amendment of Protected Health Information in English.
Share Patient Portal Access
You or your authorized representative can securely and conveniently request your health information or medical records from your patient portal and they will be uploaded onto your or your designated proxy’s account).
You or your authorized representative (also known as a designated proxy) must fill out the Adult Proxy Authorization Form in English | Form in Spanish
Access Your Child’s Patient Portal (MyCityofHope)
From the patient portal, the parent or legal guardian can securely and conveniently request health information or medical records and they will be uploaded onto the patient portal.
The parent or legal guardian must complete the Pediatric Proxy Authorization Form in English | Form in Spanish
Check Who Has Received Your Health Information
If you would like to request a list (also called an “accounting”) of who has received your health information or medical records, you or your authorized representative must complete the Request for an Accounting of Disclosures Form in English | Spanish.
Note: Time frames that are requested may not exceed six years and releases made for treatment, payment and health care operations will not be included.
Disability Forms Processing
Submit Your Disability & Medical Leave Forms Directly to Your Provider or Care Team
Need Help?
Please contact your Provider of Care Team