Visitation Guidelines for Duarte Patients
Note: If you are planning to visit a patient being treated at one of our community practices, please call that location's main phone number to inquire about its visitation guidelines.
 
Family and friends are always welcome and encouraged to visit patients during their stay at City of Hope. For the safety and comfort of our patients, please keep the below visitation guidelines in mind.
 
  • Visiting hours: General visiting hours are 8 a.m. to 8 p.m. daily. “Primary visitors” – typically the patient’s closest family or friends – will receive wristbands allowing for 24-hour visitation.
  • Checking in: All non-primary visitors must check in at the Guest Services Desk before each visit and will be issued a badge for the day. For your protection and the protection of others, all visitors will be screened for infection at the Guest Services Desk.
  • Children: All visitors under the age of 14 must be supervised at all times during their visit. Additionally, during flu season, children under five are not permitted in patient areas.
  • Visiting intensive care unit (ICU) patients: Visitors may stay up to five minutes per hour with a maximum of two visitors at a time in the room. Visits are not permitted during shift changes, which are 7 to 8 a.m. and 7 to 8 p.m. (with the exception of a pediatric patient’s parents or guardians.) Children under the age of twelve are not allowed to visit the ICU. Additionally, cell phones are not allowed in the ICU.
  • Gift restrictions: While we understand the desire to lift a patient’s spirits with gifts, some items are restricted to protect the health and safety of patients and staff.
    • Balloons: Latex or rubber balloons are not permitted due to potential allergic reactions. Additionally, metallic or mylar balloons are not permitted in ICU since they may cause interference with electronic medical equipment in the room.
    • Flowers: Live flowers are not allowed in patient units due to potential allergic reactions. For most non-ICU rooms, silk or plastic floral arrangements that don't contain decorative moss are acceptable. For ICU rooms, no floral arrangements are allowed due to the severity of the patients’ illnesses.
    • Toys: Because of their potential to carry dust and pathogens, used, stuffed or plushy toys are discouraged in the hospital. Visitors are instead encouraged to check with the patient’s care team for games and entertainment that are less likely to cause infections or allergic reactions.
  • Smoking policy: City of Hope is a smoke-free campus, and smoking is prohibited inside buildings and outdoors.
 
Please note that—for the patient's health, safety and well-being—staff may request visitors to leave the patient room and wait in the visitor lounges, located near the elevators on each floor of the hospital.
 
If you have additional questions about visiting patients at City of Hope, please call our Guest Services desk at 626-256-HOPE (4673) ext. 61143.