City of Hope receives national recognition for excellence in patient care

Nicole White
Senior Media Relations Specialist
City of Hope receives national recognition for excellence in patient care
Prestigious Press Ganey awards honor institutions for outstanding patient satisfaction

DUARTE, Calif. – City of Hope has earned two prestigious Press Ganey awards for its top-quality patient care, marking its fifth consecutive year of being honored by the healthcare industry’s leading performance improvement firm.

This week, City of Hope received both the Guardian of Excellence Award and the Beacon of Excellence Award. The Guardian of Excellence Award honors hospitals that have reached the 95th percentile for patient satisfaction. The award is given annually based on a single year of data. City of Hope received the former Summit Award the past four years.

The Beacon of Excellence Award, given to institutions that have maintained consistently high levels of excellence in patient satisfaction for three years and in employee engagement, physician engagement or clinical quality performance for two years. City of Hope was one of only 26 institutions in the nation recognized for patient satisfaction. All Press Ganey clients are considered for the awards. The firm currently partners with more than 10,000 healthcare facilities, -- including more than 40 percent of U.S. hospitals – to measure and improve the quality of their care.
“Serving patients by providing the highest quality of care and access to the most advanced treatments is our mission at City of Hope,” said Alexandra M. Levine, M.D., M.A.C.P., chief medical officer at City of Hope. “These awards are determined based on the feedback of our patients, our most important critics. Their praise is the result of a staff – from nurses and physicians to researchers and support services – that puts patients as their first priority. These honors reaffirm our commitment to continually improving the experience for our patients, and the care we provide.”
Press Ganey surveys patients after discharge from hospital care on a variety of topics related to their stay, including general satisfaction with the hospital’s services, speediness of admission, room cleanliness and staff courtesy. Feedback from hundreds of City of Hope patients was considered and analyzed by Press Ganey, and results were compared with those facilities of a similar size.
“City of Hope’s dedication to patient care is evident with the interdisciplinary team approach and level of support from nursing, physicians and ancillary services” said Tricia Kassab, R.N., M.S. enterprise vice president of quality and patient safety.
About City of Hope
City of Hope is a leading research, treatment and education center for cancer, diabetes and other life-threatening diseases. Designated as a comprehensive cancer center, the highest honor bestowed by the National Cancer Institute, and a founding member of the National Comprehensive Cancer Network, City of Hope's research and treatment protocols advance care throughout the nation. City of Hope is located in Duarte, Calif., just northeast of Los Angeles, and is ranked as one of “America’s Best Hospitals” by U.S.News & World Report. Founded in 1913, City of Hope is a pioneer in the fields of bone marrow transplantation and genetics. For more information, visit or follow City of Hope on facebook, twitter, youtube or flickr.