A National Cancer Institute-designated Comprehensive Cancer Center

Make an appointment: 800-826-HOPE
Insurance, Billing and Legal Information Bookmark and Share

Helping You with Insurance, Billing and Legal Issues

Medical Insurance
 
We welcome any and all general insurance questions. City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services. Additionally, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.
 

Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered. HMO plans will require a written authorization from the primary care physician authorizing care at City of Hope in order to receive coverage for treatment.

For more information, visit our medical insurance site or call the City of Hope Managed Care Department: 626-256-HOPE (4673), ext. 68650.
 
Financial Counselors
 
Financial support services staff at the Duarte main campus location serves as a problem-solving resource for insurance and financial issues before a particular treatment or service has occurred:
 
  • Financial counseling
  • Explanation of benefits & eligibility
  • Expected out of pocket costs
  • Insurance Authorization
  • Medical necessity screening
     
Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m. For additional questions, please call City of Hope Financial Support Services: 626-256-HOPE (4673), ext. 62715.
 
Directory of Financial Counselors: (choose by first letter of your last name)
 
(A – D) 626-256-HOPE (4673), ext. 68416
(E – I) 626-256-HOPE (4673), ext. 68415
(J – N) 626-256-HOPE (4673), ext. 32050
(O – R) 626-256-HOPE (4673), ext. 69279
(S – Z) 626-256-HOPE (4673), ext. 64593
 
Financial Assistance Program
 
Please discuss your individual needs with a City of Hope financial counselor. Upon completion of a Financial Assistance Application Form, along with the submission of all required documents, you may be eligible for financial assistance as defined by the City of Hope Charity Care Policy.
 
Billing

Payment or other questions regarding your City of Hope bill after the treatment or service has occurred:
 
  • Questions about your City of Hope Medical Center (Duarte) bill: 800-270-4673
  • Questions about your doctor bill (Medical Group): 866-235-4673
 
Other Resources
 
Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care.  You are not alone in sorting through them. Below are resources that can help.
 
  • Patient Resources Coordinator
Our patient resources coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your Duarte appointments, healthcare referrals, support groups, childcare  and more, so that you can focus on getting treatment. Call 626-256-HOPE (4673), ext. 32273 for more information.
 
  • Cancer Legal Resource Center (CLRC) Legal Resources
In this seminar, hosted by City of Hope's Biller Patient and Family Resource Center, a CLRC Staff Attorney provides an overview of CLRC services for patients, caregivers and healthcare professionals. The seminar touches on the many legal issues that may arise from cancer diagnosis through survivorship, including: health insurance options; employment rights and reasonable accommodations in the workplace; taking time off work; and access to disability insurance and government benefits, such as Supplemental Security Income and Social Security Disability Insurance.  Also available en Español. Call 626-256-HOPE (4673), ext. 32273 for more information and times.
 

Insurance, Billing and Legal Information

Helping You with Insurance, Billing and Legal Issues

Medical Insurance
 
We welcome any and all general insurance questions. City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services. Additionally, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.
 

Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered. HMO plans will require a written authorization from the primary care physician authorizing care at City of Hope in order to receive coverage for treatment.

For more information, visit our medical insurance site or call the City of Hope Managed Care Department: 626-256-HOPE (4673), ext. 68650.
 
Financial Counselors
 
Financial support services staff at the Duarte main campus location serves as a problem-solving resource for insurance and financial issues before a particular treatment or service has occurred:
 
  • Financial counseling
  • Explanation of benefits & eligibility
  • Expected out of pocket costs
  • Insurance Authorization
  • Medical necessity screening
     
Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m. For additional questions, please call City of Hope Financial Support Services: 626-256-HOPE (4673), ext. 62715.
 
Directory of Financial Counselors: (choose by first letter of your last name)
 
(A – D) 626-256-HOPE (4673), ext. 68416
(E – I) 626-256-HOPE (4673), ext. 68415
(J – N) 626-256-HOPE (4673), ext. 32050
(O – R) 626-256-HOPE (4673), ext. 69279
(S – Z) 626-256-HOPE (4673), ext. 64593
 
Financial Assistance Program
 
Please discuss your individual needs with a City of Hope financial counselor. Upon completion of a Financial Assistance Application Form, along with the submission of all required documents, you may be eligible for financial assistance as defined by the City of Hope Charity Care Policy.
 
Billing

Payment or other questions regarding your City of Hope bill after the treatment or service has occurred:
 
  • Questions about your City of Hope Medical Center (Duarte) bill: 800-270-4673
  • Questions about your doctor bill (Medical Group): 866-235-4673
 
Other Resources
 
Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care.  You are not alone in sorting through them. Below are resources that can help.
 
  • Patient Resources Coordinator
Our patient resources coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your Duarte appointments, healthcare referrals, support groups, childcare  and more, so that you can focus on getting treatment. Call 626-256-HOPE (4673), ext. 32273 for more information.
 
  • Cancer Legal Resource Center (CLRC) Legal Resources
In this seminar, hosted by City of Hope's Biller Patient and Family Resource Center, a CLRC Staff Attorney provides an overview of CLRC services for patients, caregivers and healthcare professionals. The seminar touches on the many legal issues that may arise from cancer diagnosis through survivorship, including: health insurance options; employment rights and reasonable accommodations in the workplace; taking time off work; and access to disability insurance and government benefits, such as Supplemental Security Income and Social Security Disability Insurance.  Also available en Español. Call 626-256-HOPE (4673), ext. 32273 for more information and times.
 
Quick Links
Patient Care Overview

With Cancer, Expertise Matters

 
Cancer patients need to have confidence in their treatment plans by exploring all possible options. Often that means they should get a second opinion.  For these four patients, getting a second opinion from experts at City of Hope was life-saving.
Your insurance company/medical group will tell you if you need any authorizations. You can also find out what, if any, co-payments and deductibles will be your responsibility.
Interpreter Services
City of Hope offers free interpretation for patients and caregivers whose first language is not English. Please call 626-256-HOPE (4673), ext. 62282, to reach the Clinical Social Work office.
Local Hotels, Motels and Services
Many hotels, motels and restaurants in neighboring communities offer special discounts to City of Hope patients and their families.
 
NEWS & UPDATES
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  • Older teenagers and young adults traditionally face worse outcomes than younger children when diagnosed with brain cancer and other central nervous system tumors. A first-of-its-kind study shows why. A team of researchers from the departments of Population Sciences and Pathology at City of Hope recently examine...
  • Cancer treatment can take a toll on the mouth, even if a patient’s cancer has nothing to do with the head or throat, leading to a dry mouth, or a very sore mouth, and making it difficult to swallow or eat. Here’s some advice from the National Cancer Institute (NCI)  on how to ease cancer-related dis...
  • Radiation oncology is one of the three main specialties involved in the successful treatment of cancer, along with surgical oncology and medical oncology. Experts in this field, known as radiation oncologists, advise patients as to whether radiation therapy will be useful for their cancer – and how it can best ...
  • There’s more to cancer care than simply helping patients survive. There’s more to cancer treatment than simple survival. Constant pain should not be part of conquering cancer,  insists Betty Ferrell, Ph.D., R.N., director of nursing research and education at City of Hope. She wants patients and caregivers...
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  • September is Prostate Cancer Awareness Month. Here, Bertram Yuh, M.D., assistant clinical professor in the Division of Urology and Urologic Oncology at City of Hope, explains the importance of understanding the risk factors for the disease and ways to reduce those risks, as well as overall prostate health. “Wha...
  • ** Learn more about prostate health, plus prostate cancer research and treatment, at City of Hope. ** Learn more about getting a second opinion at City of Hope by visiting us online or by calling 800-826-HOPE (4673). City of Hope staff will explain what’s required for a consult at City of Hope and help yo...
  • Childhood cancer survival rates have increased dramatically over the past 40 years. More than 80 percent of children with cancer now survive five years or more, which is a tremendous feat. Despite the survival rate increase, cancer continues to be the No. 1 disease killer and second-leading cause of death in ch...
  • Although a stem cell transplant can be a lifesaving procedure for people diagnosed with a blood cancer or blood disorder, the standard transplant may not be appropriate for all patients. This is because the conditioning regimen (the intensive chemotherapy and/or radiation treatments preceding the transplant) is...