A National Cancer Institute-designated Comprehensive Cancer Center

Make an appointment: 800-826-HOPE
Insurance, Billing & Legal Information Bookmark and Share

Helping You with Insurance, Billing and Legal Issues

 
We welcome any and all general insurance questions. City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services. Additionally, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.

Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered. HMO plans will require a written authorization from the primary care physician authorizing care at City of Hope in order to receive coverage for treatment.

For more information, visit our medical insurance site or call the City of Hope Managed Care Department: 626-256-HOPE (4673), ext. 86850.
 
Existing Patients - Has your insurance changed?
 
To ensure that we have the most current insurance information on file for our existing City of Hope patients, please use the Insurance Update Form to notify us of any updates or changes that may have recently taken place. Please return the completed form in one of two ways:
 
  1. Submit form by mail:

    City of Hope
    Financial Support Services
    1500 Duarte Road
    Duarte, CA 91010
     
  2. Submit form by fax: 626-301-8135
     
If any assistance is needed with form, please contact Financial Support Services at (626) 256-4673, ext. 80258.
 
 
Financial Counselors
 
Financial support services staff at the Duarte main campus location serves as a problem-solving resource for insurance and financial issues before a particular treatment or service has occurred:
 
  • Financial counseling
  • Explanation of benefits & eligibility
  • Expected out of pocket costs
  • Insurance Authorization
  • Medical necessity screening
     
Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m. For additional questions, please call City of Hope Financial Support Services: 626-256-HOPE (4673), ext. 80258.
 
Directory of Financial Counselors
All patients have been assigned a Patient Financial Counselor who is responsible for assisting with the financial aspect of his/her care. The following table identifies the phone extension of the assigned Patient Financial Counselor. Call (626) 256-HOPE (4673) and the extension shown:
 
Breast and Gynecological programs: ext. 69279 Pediatric programs: ext. 65086
Head, Neck and Neurology programs: ext. 68415 Prostate and Urological programs: ext. 63761
Hematology Patients: ext. 68416 Radiation Oncology Patients: ext. 32050
Liver, Lung and Diabetes programs: ext. 68193    

 
 
 
 
 
 
Financial Assistance Program
 
Please discuss your individual needs with a City of Hope financial counselor. Upon completion of a Financial Assistance Application Form, along with the submission of all required documents, you may be eligible for financial assistance as defined by the City of Hope Charity Care Policy.
 
Billing

Payment or other questions regarding your City of Hope bill after the treatment or service has occurred:
 
  • Questions about your City of Hope Medical Center (Duarte) bill: 800-270-4673
  • Questions about your doctor bill (Medical Group): 866-235-4673
 
Other Resources
 
Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care.  You are not alone in sorting through them. Below are resources that can help.
 
  • Patient Resources Coordinator
Our patient resources coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your Duarte appointments, healthcare referrals, support groups, childcare  and more, so that you can focus on getting treatment. Call 626-256-HOPE (4673), ext. 32273 for more information.
 
  • Cancer Legal Resource Center (CLRC) Legal Resources
In this seminar, hosted by City of Hope's Biller Patient and Family Resource Center, a CLRC Staff Attorney provides an overview of CLRC services for patients, caregivers and healthcare professionals. The seminar touches on the many legal issues that may arise from cancer diagnosis through survivorship, including: health insurance options; employment rights and reasonable accommodations in the workplace; taking time off work; and access to disability insurance and government benefits, such as Supplemental Security Income and Social Security Disability Insurance.  Also available en Español. Call 626-256-HOPE (4673), ext. 32273 for more information and times.
 

Insurance, Billing & Legal Information

Helping You with Insurance, Billing and Legal Issues

 
We welcome any and all general insurance questions. City of Hope contracts with most major Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) for hospital services. Additionally, City of Hope is a participating provider in government programs such as Medicare, MediCal and Tricare/Champus.

Insurance coverage will vary depending upon your insurance company, your plan and the state in which you live. Please speak with a representative from your insurance company to ensure that your treatment is covered. HMO plans will require a written authorization from the primary care physician authorizing care at City of Hope in order to receive coverage for treatment.

For more information, visit our medical insurance site or call the City of Hope Managed Care Department: 626-256-HOPE (4673), ext. 86850.
 
Existing Patients - Has your insurance changed?
 
To ensure that we have the most current insurance information on file for our existing City of Hope patients, please use the Insurance Update Form to notify us of any updates or changes that may have recently taken place. Please return the completed form in one of two ways:
 
  1. Submit form by mail:

    City of Hope
    Financial Support Services
    1500 Duarte Road
    Duarte, CA 91010
     
  2. Submit form by fax: 626-301-8135
     
If any assistance is needed with form, please contact Financial Support Services at (626) 256-4673, ext. 80258.
 
 
Financial Counselors
 
Financial support services staff at the Duarte main campus location serves as a problem-solving resource for insurance and financial issues before a particular treatment or service has occurred:
 
  • Financial counseling
  • Explanation of benefits & eligibility
  • Expected out of pocket costs
  • Insurance Authorization
  • Medical necessity screening
     
Financial counselors are available Monday through Friday, 8 a.m. to 5 p.m. For additional questions, please call City of Hope Financial Support Services: 626-256-HOPE (4673), ext. 80258.
 
Directory of Financial Counselors
All patients have been assigned a Patient Financial Counselor who is responsible for assisting with the financial aspect of his/her care. The following table identifies the phone extension of the assigned Patient Financial Counselor. Call (626) 256-HOPE (4673) and the extension shown:
 
Breast and Gynecological programs: ext. 69279 Pediatric programs: ext. 65086
Head, Neck and Neurology programs: ext. 68415 Prostate and Urological programs: ext. 63761
Hematology Patients: ext. 68416 Radiation Oncology Patients: ext. 32050
Liver, Lung and Diabetes programs: ext. 68193    

 
 
 
 
 
 
Financial Assistance Program
 
Please discuss your individual needs with a City of Hope financial counselor. Upon completion of a Financial Assistance Application Form, along with the submission of all required documents, you may be eligible for financial assistance as defined by the City of Hope Charity Care Policy.
 
Billing

Payment or other questions regarding your City of Hope bill after the treatment or service has occurred:
 
  • Questions about your City of Hope Medical Center (Duarte) bill: 800-270-4673
  • Questions about your doctor bill (Medical Group): 866-235-4673
 
Other Resources
 
Practical issues can sometimes complicate your ability to receive medical care. Concerns such as transportation to your appointments, assistance applying for disability insurance and questions about your legal rights might be factors in your care.  You are not alone in sorting through them. Below are resources that can help.
 
  • Patient Resources Coordinator
Our patient resources coordinator focuses on providing patients and families with practical resources such as financial assistance, transportation to your Duarte appointments, healthcare referrals, support groups, childcare  and more, so that you can focus on getting treatment. Call 626-256-HOPE (4673), ext. 32273 for more information.
 
  • Cancer Legal Resource Center (CLRC) Legal Resources
In this seminar, hosted by City of Hope's Biller Patient and Family Resource Center, a CLRC Staff Attorney provides an overview of CLRC services for patients, caregivers and healthcare professionals. The seminar touches on the many legal issues that may arise from cancer diagnosis through survivorship, including: health insurance options; employment rights and reasonable accommodations in the workplace; taking time off work; and access to disability insurance and government benefits, such as Supplemental Security Income and Social Security Disability Insurance.  Also available en Español. Call 626-256-HOPE (4673), ext. 32273 for more information and times.
 
Quick Links
Patient Care Overview

With Cancer, Expertise Matters

 
Cancer patients need to have confidence in their treatment plans by exploring all possible options. Often that means they should get a second opinion. For these four patients, getting a second opinion from experts at City of Hope was life-saving.
Your insurance company/medical group will tell you if you need any authorizations. You can also find out what, if any, co-payments and deductibles will be your responsibility.
Interpreter Services
City of Hope offers free interpretation for patients and caregivers whose first language is not English. Please call 626-256-HOPE (4673), ext. 62282, to reach the Clinical Social Work office.
Local Hotels, Motels and Services
Many hotels, motels and restaurants in neighboring communities offer special discounts to City of Hope | Duarte patients and their families.
 
 
With MyCityofHope your health information is right at your fingertips, anywhere, any time.


NEWS & UPDATES
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  • Stopping cancer starts with research. To that end, STOP CANCER has awarded $525,000 in grants to City of Hope for 2015, supporting innovative research projects and recognizing the institution’s leadership in advancing cancer treatment and prevention. Founded in 1988, STOP CANCER underwrites the work of le...
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  • Eight years ago, Matthew Loscalzo surprised himself by accepting the offer to become City of Hope’s administrative director of the Sheri & Les Biller Patient and Family Resource Center and executive director of the Department of Supportive Care Medicine. At the time, he was administrative director of the Sc...
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  • Chemotherapy is an often-essential component of cancer treatment, attacking cells that divide quickly and helping stop cancer’s advance. But the very characteristics that make chemotherapy effective against cancer also can make it toxic to healthy cells, leading to side effects such as hair loss, nausea, ...
  • When you want to understand how to enhance the patient experience, go straight to the source: The patients. Patients and their families offer unique perspectives on care and services and can provide valuable insights about what is working well and what is not. That’s why City of Hope turns to them for advice. S...
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