The following is a brief description of some of Graff Library's services to patrons.
The library is staffed Monday through Friday from 8 a.m. to 6 p.m., but City of Hope staff and students may access the library anytime. Please request after hours library access by contacting Security at 626-256-4673, ext. 62006. To enter the library outside of business hours swipe your employee badge at the west door, located off the walkway between the library and Hilton building. Contact Security if you are unable to access the library using your badge, or if you observe inappropriate or suspicious behavior.
Library staff will pull and copy journal articles for City of Hope patrons. Orders can be placed in person, over the phone, or by fax/mail. Departments will be billed for any applicable charges.
The librarians at Graff Library will help patrons with reference inquiries related to scientific and medical topics. Information from reference sources and bibliographies can be provided. Library staff also instruct patrons on how to access and search library-owned databases and the Internet. Requests for assistance can be submitted on written forms found at the circulation desk, by phone, email, or in person.
If an item is not owned by Graff Library, it may be possible to obtain it from another institution. Requests for interlibrary loans will be filled as quickly as possible. Rush requests can be faxed for an extra charge. To place a request, phone in or use a Graff ILL form. Delivery time depends on the lending library.
Librarians will search commercial databases for patrons. The charge depends on the complexity and scope of the search. Patrons may make requests using our form or by phone or email.
The library will provide patrons with photocopies of journal tables of contents upon request. This is an ongoing service; patrons will receive their selected TOC's as the journal issues are received in the library. Patrons can use the TOC's to identify and request articles for document delivery or Interlibrary loan. Patrons are encouraged to use the many electronic versions of TOC's and fulltext journals available through the library website.
Patrons interested in receiving any Graff Library publication by interdepartmental mail should contact the library to be placed on our mailing lists. There is no charge to receive library publications.